Yahoo customer service scam
January 3, 2017
by Andrew Johnson
Consumer Education Specialist, FTC
Need to contact Yahoo customer care? There are a few ways to do so — but, Yahoo warns that phone is not an option. That’s right: any phone number you come across in an internet search, claiming to connect you with Yahoo customer care, is fake.
Here at the FTC, we’ve gotten reports that consumers who called these fake customer care numbers were offered “Yahoo customer care services” for a fee.
But the truth is, Yahoo customer support is always free of charge. That means you should never pay to have your Yahoo password reset, for technical support, or help with security concerns. Also, Yahoo won’t ask to remotely connect to your computer for any support-related request.
Tech Support Imposter Scams
Callers impersonate legitimate technical support companies to fool computer users into handing over their personal information or sending money.
For more, read about tech support scams and ways to review your Yahoo account’s security.